The woman, who doesn't want to identified, says she's been battling with the postal service provider for over seven weeks about a valuable package, sent registered next day delivery, and intended for a member of her family in England. It never reached its destination.
Despite constant phone calls and queries to Royal Mail Customer Services, the operator has still been unable to trace the package despite the fact that it was traceable by barcode, and the irate pensioner claims her dealings with the organisation has left her feeling 'like a thief'.
The problem arose at the beginning of April when the parcel with a monetary content, was sent from a post office in Dungannon.
The woman contacted the intended recipient the next day to check the item had been delivered, only to find out it hadn't arrived. She phoned Royal Mail
to check the status of the package and was told it had been delivered that afternoon, but when she insisted on obtaining proof of delivery, she discovered it wasn't for the item in question.
After several calls and letters to the postal service provider, during which time Royal Mail admitted it had no proof the parcel had been delivered to its final destination, the weary local customer is still awaiting notice as to where the lost item of mail actutally is.

Frustration

She's been told it's 'under investigation' and has asked for her money back, to no avail.
The woman describes herself as a 'regular and loyal' Royal Mail customer, but has labelled her treatment at the hands of the operator as 'completely unsatisfactory'.
As a pensioner she says she can't afford not to be compensated for the money that's been apparently lost in transit.
"My family and I have been made to feel like crooks", she said.
"I just want them (Royal Mail) to pay me back what they owe me."
A spokesperson for Royal Mail commented:
"Every item of mail is important to Royal Mail and we are naturally very concerned when an item fails to arrive at its destination.
"We are sorry that this customer's item was not delivered as intended and have been carrying out a thorough investigation as to its whereabouts. We have a robust process for investigating claims which takes time and requires proof of posting as well as confirmation from the recipient that the item has not been received.
"We would like to reassure the lady that her claim is being dealt with thoroughly and that our investigations are almost complete. We are awaiting a final piece of information from the intended recipient and then the claim (including full refund of contents and postage) will be settled."




Have you had any similar experiences with postage? What do you think will happen if there are further closures? Sign-up below and comment on the TYRONE TIMES online!